![]() ![]() ![]() ![]() |
Complete PDF manual
PDF of This Chapter
The Internet Service Connection Is Not Working
If your router is unable to access the Internet, check that the Internet connection is working, and then check that the wireless router can get an Internet address.
Check that the Internet connection is working
- Internet Connection
First verify that your cable or ADSL modem has a successful connection. The cable or ADSL modem status lights indicate if the modem connection is successful or not. Check your modem documentation or call your Internet service provider for help with verifying that the modem has a successful connection.
- Wireless Router Internet Light is Green or Blinking Green
If your Internet light is green or blinking green, then you have a good Internet connection, and your wiring is correct.
- Wireless Router Internet Light Blinking Amber
If your Internet light is blinking amber, then your wireless router is attempting to make an Internet connection with the service provider. The LED should turn green within several minutes. If it does not, check the Internet connection on the modem as described above.
- Wireless Router Internet Light Off
If the Internet light is off, verify that the Ethernet cable is securely connected between the cable or ADSL modem, and that both the modem and wireless router are turned on.
Obtaining an Internet IP Address
If your wireless router is unable to access the internet, and your Internet light is amber or blinking amber, check the wireless router to see if it is able to get an Internet IP address from your service provider. Unless you have a static IP address, your wireless router automatically requests an IP address from your service provider.
To check the Internet IP address from the browser interface:
If your router is unable to obtain an IP address from the your service provider, the problem may be one of the following:
- Your service provider may require a login. Ask your service provider whether they require PPP over Ethernet (PPPoE) login.
- You may have incorrectly set the Service Name, User Name and Password. See Troubleshooting PPPoE, below.
- Your service provider may check for your computer's host name.
Assign the computer Host Name of your ISP account to the wireless router in the browser-based Basic Settings menu.- Your service provider only allows one Ethernet MAC address to connect to Internet, and may check for your computer's MAC address.
- In this case, inform your service provider that you have bought a new network device, and ask them to use the wireless router's MAC address.
OR
Configure your router to spoof your computer's MAC address. This can be done in the Basic Settings menu. Refer to the online help in the wireless router main menu.
Troubleshooting PPPoE
Troubleshoot a PPPoE connection in this way:
- Log in to the wireless router.
- Under the Maintenance heading, select the Router Status link.
- Click the Connection Status button.
- If all of the steps indicate "OK" then your PPPoE connection is up and working.
- If any of the steps indicates "Failed", you can attempt to reconnect by clicking "Connect". The wireless router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you may be using an incorrect Service Name, User Name or Password. There also may be a provisioning problem with your ISP.
Troubleshooting Internet Browsing
If your wireless router can obtain an IP address but your computer is unable to load any Web pages from the Internet, check the following.
- Your computer may not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS servers for your use. If you entered a DNS address during the wireless router's configuration, restart your computer. Alternatively, you can configure your computer manually with DNS addresses, as explained in the documentation for your computer.
- Your computer may not have the wireless router configured as its default gateway.
Reboot the computer and verify the wireless router address (192.168.1.1) is listed by your computer as the default gateway address.
NETGEAR, Inc. http://www.netgear.com |
![]() ![]() ![]() ![]() |