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Common Things that Can Go Wrong
Verify that these common problems are not at fault.
Be sure to always start your network in this sequence:
Make sure the Ethernet cables are securely plugged in.
- The Internet status light on the wireless router will be lit if the Ethernet cable to the wireless router from the modem is plugged in securely and the modem and wireless router are both turned on.
- For each powered on computer connected to the wireless router with a securely plugged in Ethernet cable, the corresponding wireless router LAN port status light will be lit. The Wireless Router Bottom Label on the bottom of the wireless router identifies the number of each LAN port.
Make sure the network settings of the computer are correct.
- LAN connected computers must be configured to obtain an IP address automatically via DHCP. For help with this, please see the documentation for your computer or the links in Appendix B, Related Documents.
- Some cable modem services require you to use the MAC address of the computer registered on the account. If so, in the Router MAC Address section of the Basic Settings menu, select, "Use this Computer's MAC Address." Click Apply to save your settings. Restart the network in the correct sequence.
Check the router status lights to verify correct router operation.
If the Power light does not turn solid green within 2 minutes after turning the router on, reset the router according to the instructions in How Do I Restore the Default Password and Configuration Settings?.
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