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The Internet Service Connection Is Not Working

If your router is unable to access the Internet, check that the Internet connection is working, and then check that the wireless router can get an Internet address.

Check that the Internet connection is working

Obtaining an Internet IP Address

If your wireless router is unable to access the internet, and your Internet light is amber or blinking amber, check the wireless router to see if it is able to get an Internet IP address from your service provider. Unless you have a static IP address, your wireless router automatically requests an IP address from your service provider.

To check the Internet IP address from the browser interface:

  1. Log in to the wireless router.
  2. Use the Router Status link under the Maintenance heading to check that an IP address is shown for the Internet Port. If 0.0.0.0 is shown, your wireless router has not obtained an IP address from your service provider.

If your router is unable to obtain an IP address from the your service provider, the problem may be one of the following:

Troubleshooting PPPoE

Troubleshoot a PPPoE connection in this way:

  1. Log in to the wireless router.
  2. Under the Maintenance heading, select the Router Status link.
  3. Click the Connection Status button.
  4. If all of the steps indicate "OK" then your PPPoE connection is up and working.
  5. If any of the steps indicates "Failed", you can attempt to reconnect by clicking "Connect". The wireless router will continue to attempt to connect indefinitely.
  6. If you cannot connect after several minutes, you may be using an incorrect Service Name, User Name or Password. There also may be a provisioning problem with your ISP.

    Note: Unless you connect manually, the wireless router will not authenticate using PPPoE until data is transmitted to the network.

Troubleshooting Internet Browsing

If your wireless router can obtain an IP address but your computer is unable to load any Web pages from the Internet, check the following.


NETGEAR, Inc.
http://www.netgear.com
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