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Troubleshooting Tips
Here are some tips for correcting simple problems you may have.
Be sure to restart your network in this sequence:
1. Turn off the modem, wireless router, and computer2. Turn on the modem, wait two minutes3. Turn on the wireless router and wait 1 minute4. Turn on the computer.Make sure the Ethernet cables are securely plugged in.
- The Internet status light on the wireless router will be lit if the Ethernet cable from the modem is plugged in securely to the wireless router and the modem and both are turned on.
- For each powered on computer connected to the wireless router with a securely plugged in Ethernet cable, the corresponding wireless router LAN port status light will be lit. The label on the bottom of the wireless router identifies the number of each LAN port.
Make sure the wireless settings in the computer and router match exactly.
The Wireless Network Name (SSID) and WEP or WPA security settings of the router and wireless computer must match exactly. To verify these settings, connect to the wireless router by typing http://www.routerlogin.net in the address field of your browser. Then, when prompted, enter admin as the user name and password for the password both in lower case letters.
Make sure the network settings of the computer are correct.
- Ethernet cable and wirelessly connected computers must be configured to obtain IP and DNS addresses automatically via DHCP. For help with this, please see the animated tutorials on the CD or the Setup Manual on the CD.
- Some cable modem ISPs require you to use the MAC address of the computer registered on the account. If so, in the Router MAC Address section of the Basic Settings menu, select, "Use this Computer's MAC Address." The router will then capture and use the MAC address of the computer that you are now using. You must be using the computer that is registered with the ISP. Click Apply to save your settings. Restart the network in the correct sequence.
Check the router status lights to verify correct router operation.
- If the Power light does not turn solid green within 2 minutes of turning the router on, reset the router as described in the Setup Manual on the CD.
- If the Wireless light does not come on, verify that the wireless feature is turned on according to the instructions in the Setup Manual on the CD.
Advanced user access.
Technically advanced users who want to bypass the configuration assistant can do so by logging to the router at http://www.routerlogin.net/basicsetting.htm with the user name of admin and the password of password in lower case letters.
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